UAB Medicine’s mission is to provide life-changing care. Our vision is to be the leader in improving the health and lives of all we serve.

We expect all employees to adhere to our core values of Always Care, Own It, Work Together, and Do Right.

Own It – Be accountable; take action; make it happen.

Do Right – Follow through; work with principles; do no harm.

Always Care – Listen with empathy; be compassionate; support those in need. Work Together – Think win-win; build consensus; play your role on the team.

General Responsibilities

To manage the day-to-day operations of all process improvement efforts at Legacy of Hope. To supervise the Process Improvement Analysts. To lead process improvement teams and coordinate various projects tied to Legacy of Hope’s strategic plan. To facilitate targeted process improvement activities and strategic level action plans through the use of improvement tools and methodologies including Process Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable impact on organizational goals. To assist the Executive Leadership with data analysis and interpretation to promote evidence-based decision making as well as provide expertise in change management concepts to effectively implement new initiatives and drive organizational transformation.

Examples of successful outcomes may include eliminating non-value-added steps, reducing errors, reducing unnecessary costs, providing exceptional service to stakeholders, and ultimately increasing the ability to maximize the number of transplantable organs and tissues available to recipients.

Key Duties & Responsibilities

1. Manages efforts to establish new and existing processes in all aspects of the organization. Participates with leadership in the identification and prioritization of initiatives. Analyzes work processes to assess how/where/what to improve. Documents results of analysis and communicates to internal/external stakeholders in an effort to facilitate change. Actively manages
   initiatives to completion. Documents and organizes progress of initiatives and disseminates to internal/external stakeholders.
2. Oversees the collaboration with organizational work system personnel to support organizational and departmental performance excellence and strategic plan initiatives. Supports the strategic plan, QAPI, ION and change management initiatives. Facilitates organizational work system and other personnel regarding the performance of root cause analyses; FEMAs; data collection and analysis; and action plan development, implementation, deployment and monitoring of effectiveness. Facilitates the performance of key process reviews within the organization to identify critical opportunities for improvement and direct effective implementation of associated action plans.
3. Leads and assists leadership team members in the facilitation of knowledge management to ensure improvement efforts are driven by data. Performs data collection and analysis to evaluate and modify work processes related to organs and tissue recovered, patient safety, and customer satisfaction. Using various tools, leads teams to analyzes processes, make recommendations for improvements and efficiencies, and drives the implementation of recommendations. Documents data and presents it in person to various groups, including internal and external stakeholders. Creates effective data visualizations. Ensures data integrity of the data utilized in strategic planning and QAPI process. Supports the organization’s understanding and use of data in processes, performance monitoring, and analysis.
4. Leads implementation of Baldrige and/or other performance excellence frameworks throughout the organization. Assists with educating and coaching leaders on integrating the framework thought all aspects of the organization. Facilitates Baldrige team meetings and ensures accomplishment of tasks and initiatives. Educates on the Approach, Deployment, Learning, and Integration of key work processes. Assists in the creation of any applications for the National Malcolm Baldrige Award.
5. Manages the selection, training development, and performance of assigned staff to retain a qualified and motivated workforce. Recruits and selects applicants for job vacancies considering the requirements of the job the skills/abilities of the applicants. Establishes and communicates job responsibilities as well as employee performance expectations to assure mutual understanding of desired results. Identifies training and development opportunities that will assist the employee in achieving enhanced job performance and career objectives. Constructively coaches and counsels for success to see optimal employee performance and engagement. Builds support alliances between and among departments to promote the achievement of organizational goals. Conducts performance reviews in alignment with job expectations. Creates and fosters positive professional relationships for enhanced collaboration with customers, partners, and stakeholders and actively engages in strategic thinking.
6. Performs other duties as assigned.

Minimum Requirements

Bachelor’s degree in Healthcare Management, Information Technology/Informatics, Business or a healthcare-related field and five (5) years experience with healthcare process or performance improvement methodologies. Three (3) years experience with organ and/or tissue donation and/or transplantation and Master’s degree preferred. Experience with advanced software and database skills (i.e. Excel, PowerPoint, Visio, QI Macros) preferred.

Licenses / Certifications / Registrations

Lean Six Sigma Green Belt or Project Management Certification required or must be obtained within two

(2) years from the date of hire. Black Belt Certification preferred.

Supervisory Responsibilities

Approximately one (1) to three (3) direct reports.

Budget Responsibilities

No fiscal responsibility.

Knowledge / Skills / Abilities

• Strong knowledge of performance excellence frameworks
• Ability to lead performance improvement projects and achieving measurable results
• Strong data analysis and interpretation skills, preferably related to OPOs regulatory requirements
• Ability to be self-directed/self-motivated
• Must have good communication and interpersonal skills
• Ability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Ability to accept responsibility for the direction, control and planning of one’s own work
• Ability to work independently
• Ability to recognize the rights and responsibilities of patient confidentiality
• Ability to convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Ability to relate to others in a manner which creates a sense of teamwork and cooperation
• Ability to communicate effectively with people from every socioeconomic, cultural and educational background
• Ability to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment
• Ability to perform effectively when confronted with emergency, critical, unusual or dangerous situations
• Ability to demonstrate the quality work ethic of doing the right thing the right way
• Ability to maintain a customer focus and strive to satisfy the customer’s perceived needs

Patient Population Served

No Patient Contact

Body Fluid Exposure

Category III: Typical job duties involve no exposure to body fluids or tissue.

Physical Requirements

No physical requirements selected.

Environmental Exposure

No adverse environmental conditions expected.

Disclaimer

Please Note: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee as necessitated by business demands. This job description does not constitute a contract of employment or otherwise limit UAB’s employment-at-will rights at any time.

Employees are expected to comply with all UAB policies and procedures during their employment.