Director, Family Services

Position Description:
Schedule: Monday-Friday Day Shift, with possible call days.

Location: 502 Building, Legacy of Hope

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

The position is responsible for the leadership and oversight of the Family Services Department.  The Director, Family Services will ensure delivery of high-quality, compassionate care to donor families while leading efforts resulting in optimal donation authorization outcomes.  They will focus on staff development, operational excellence, performance accountability, and aligning daily Family Services operations with organizational priorities. The Director will serve as liaison between Quality and BI department leadership to lead the family services department’s efforts on performance excellence and compliance with internal policies and external regulations.  This candidate will act as primary family services senior leadership contact for donor hospitals throughout the donation service area (DSA) and region to facilitate sharing of best practices that focus on increasing the number of potential LoH donors being authorized.  The Director, Family Services will collaborate with LoH CEO, COO, directors, and managers throughout the organization to develop strategic goals (both short and long-term), identification of performance improvement opportunities, and strategic action plans so that QAPI and strategic department goals are achieved and exceeded.  This position will also perform administrator on call responsibilities as necessary.

Position Requirements:
EDUCATION AND EXPERIENCE:

Required: Bachelor’s degree. A minimum of four years of experience in an organ procurement organization (OPO) or tissue recovery agency, including at least two years in a leadership or management role. Candidates should have demonstrated experience in family engagement, authorization processes, and customer relationship management.

Preferred: Advanced degree in nursing, public relations, business or healthcare administration preferred.

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required:   Current license/certification in respective field if applicable.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills.  Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient/donor confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work;  ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer’s perceived need; (12) knowledge of local, state and federal  regulations related to donation; (13) knowledge of FDA, CMS, AOPO, AATB and LoH standards and regulations.