Funeral Home Coordinator

Department:      Hospital Development
Reports To:        Director of Hospital Development
FLSA Status:       Exempt
Direct Reports:  None
Safety Sensitive Position
OSHA Risk Category: 1

Job Summary/Scope

The Hospital Development programs are essential to maximizing the opportunities for donation and donation potential, through education and outreach to area partners.  The Funeral Home Coordinator (FHC) is responsible for fostering and promoting organ, tissue, and eye donation with the express purpose of providing education and nurturing positive relations maximize donation and donation potential.

The FHC is responsible for development and implementation of professional education programs for Medical Examiner (ME)/Coroner, and funeral home entities serviced by ARORA.  This includes meeting with, funeral directors, and ME/Coroners and key personnel to develop an understanding of the flow of decision making and the importance of collaboration within the organization as it relates to donor activity.  Services provided by the FHC: data analysis implement marketing strategies with key partners, guiding funeral home personnel in the development and implementation of policies and procedures related to donation, providing donor education and awareness programs to ME/Coroners and funeral homes; conducting donor and/or referral follow-up conferences and meetings and evaluation of missed donation opportunities.

The FHC must be capable of working with a high degree of autonomy, developing and monitoring their own work schedule, carrying out program plans with limited to no direct supervision, and capable of interacting effectively with all levels of partner administration from the senior leadership to line staff.

Essential Functions

1. Exercises discretion and has the authority to formulate, affect, interpret, or implement management policies or operating practices as it relates to development strategies with funeral homes, ME/Coroners.
2. Responsible for strategic assignments with respect to programs aimed at development and outreach for the mission of ARORA with donation partners.
3. Designs and implements a unique strategic plan per regulatory standards and education programs (examples include: targeted in-services, and annual professional education) that will optimize organ, tissue, and eye donation.
   • Regularly conducts on-site visits to funeral homes and ME/Coroner agencies as scheduled.
   • Utilizes judgement to adapt strategic plans for unique situations and constituency relating to ME/Coroner, funeral home and eye tissue, and organ donation. This includes developing strategies based on an individualized assessment and analysis of data and records.
4. Responsible for reviewing records and determining if ME/Coroner and funeral homes are following operating procedures and/or are not optimizing donor potential.
   • Analyze and verify monthly reporting data to formulate preventative/corrective action plans and strategy to help the funeral home improve communication and processes for donor activity on behalf of ARORA.
   • Conducts medical record reviews in compliance with regulatory standards and ARORA SOPs.
   • Update internal information systems with missed opportunities and corrective action plans.
5. Communicate outcome for organ/tissue/eye donors to involved ME/Coroner and funeral home personnel.
6. Responds to referrals, rounding, case activity, etc. at designated or directed location.
7. Facilitate After Action Review meetings with key funeral home personnel and ME/Coroner.
8. Works in collaboration with ARORA staff and funeral home personnel during referral and case activity to ensure environment is optimum for maximizing donation potential.
   • Reports to ME/Coroner and funeral home director to help with conflict resolution and create cohesive donation experience.
9. Communicate with ME/Coroner regarding role in donation process. Address any donation related issues/concerns involving law enforcement.  Guide process improvement plans related to law enforcement agencies.
10. Employee must be self-directed, setting their own schedule of activities, and capable of interacting effectively with key personnel and general public.

Secondary Functions

1. Promote organ, tissue, and eye donation within assigned hospitals; may include special events.
2. Oversee DCD donor process as otherwise requested.
3. Provide coverage to unassigned hospitals, as needed.
4. Provide backup coverage to hospitals as needed.

Organizational Expectations

1. Maintains regular and punctual attendance at assigned work location.
   • Accurately document timekeeping records.
2. Completes and maintains appropriate documentation in a timely and thorough manner including activities. Examples include: training documentation, mileage, expenses, electronic schedule of ARORA events, and other forms.
   • Proofs work for accuracy and completeness.
3. Exhibits and models ARORA’s conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to ARORA.
   • Utilize the ARORA strategic anchors: Creating a Culture of Donation, Financially Sound and Quality during work activities and in the decision-making process.
4. Attendance at staff meetings, training programs, and/or in-services meetings, as required.
5. Demonstrates professional appearance, behavior and standards in all business dealings and interactions.
6. Demonstrates professional conduct and behavior reflective of ARORA’s respect, honor, admiration and reverence for the donor and donor family.
7. Fosters effective relationships with client representatives.
8. With the approval of division Director, serves on national committees.
9. Performs other duties as assigned.

Potential Risk Factors:

1. Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids.  Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position.  The ARORA Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job.  If you need additional training or resources, please see your supervisor or the ARORA Safety Officer.
2. Repetitive Motion: While performing some essential functions of your position, you may be required to perform some functions repeatedly.  When such tasks are not performed properly, injury can result.
3. Minimum Weightlifting Requirement: While performing some essential functions of your position, you may be required to do some lifting, moving, pushing, or pulling.  When such tasks are not performed properly, injury can result.  Established procedures identify the precautions and/or equipment that should be used when performing this task.  Must have the ability to lift minimum weight of 30 lbs.
4. Prolonged Sitting, Standing, and Bending: While performing some essential functions of your position, you may be required to sit, stand, or bend for an extended period of time.  When such tasks are not performed properly, injury can result.  Established procedures identify the precautions and/or equipment that should be used when performing this task.
5. Competency Evaluation: Competency evaluations are required for this position.  Your supervisor will notify you when your evaluation is to be conducted.
6. Training: You may need additional training to better understand the performance requirements of your essential job functions.  Training classes are available and can be requested and/or assigned.  Your attendance at such classes is mandatory.

Work Environment

1. Works in various locations, including normal office environment, hospital, and other locations as essential and secondary functions necessitates.
2. Frequent travel required by personal vehicle to fulfill the duties and responsibilities of the position.
3. Required to carry a cellular telephone for business purposes.
4. Non-smoking office.

Work Hours

Extensive travel, some overnight.  Forty-hour workweek with occasional weekends, holidays, or evenings.

Minimum Job Requirements

1. Baccalaureate degree in a related field such as hospital administration, pharmaceuticals, business administration, etc., a Registered Nurse with a minimum of two years’ experience, law enforcement with two years’ experience, or embalmer of three years’ experience.
2. Prefer experience in hospital development, hospital marketing, or business relation management.
3. Maintain a valid driver’s license, reliable automobile, and proof of automobile insurance.
4. Must maintain required vaccination and/or health screenings to minimize the potential for disease transmission.
5. Proficiency in public speaking before a variety of audiences.
6. Intermediate computer skills.
7. Consistent demonstration of attention to detail, precision, accuracy and customer satisfaction.
8. Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
9. Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Security Requirements

This position is responsible for acquiring and managing confidential records and ensuring that information is protected according to the recognized standards, regulations, and standards for maintaining patient records.